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Requesting
and Canceling Utilities by Phone
Objectives:
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The
learner will define "utilities," "options,"
"existing service," "cancel," "current
service." |
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The learner
will demonstrate 100% listening comprehension of a sample phone
conversation between a customer and a utilities representative. |
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The
learner will write a dialogue or role play a telephone conversation with
a utilities representative. |
Duration:
2 hours
Materials:
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Notebook
paper |
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Cassette
recorder |
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Standout
3, Standards-Based English, Staci Lyn Sabbagh and Rob Jenkins,
Thomson and Heinle; 2002, pgs. 48-49 |
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Standout
Audio Tape 3 |
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White
board |
Activities:
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Teacher
asks learners how many have requested or canceled utilities service over the
telephone. Teacher asks learners to rate their nervousness over this on a
scale of 1 to 5, with 1 being the least nervous and 5 being the most
nervous.
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Class
listens completes Standout 3, section C and D, p. 48-49 as described.
Class discusses responses.
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Paired
learners write their own dialogues modeled after the dialogue on page 48.
Learners use their own current and new address, and different dates they are
leaving their current address and moving into their new address. Learners
have the option of role playing instead of writing a dialogue, as long as
the role play asks and answers the same questions.
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Each
pair of learners performs their dialogues or role play, facing away from
each other.
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Following
the dialogues and role plays, each learner pairs cuts its dialogue into
sentence strips, mix them up and hands them to another learner pair; each
pair puts sentences in proper sequence and shows the dialogue to the original
writers.
Assessment:
Teacher monitors verbal responses and written answers to questions.
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